Terms & conditions

Thank you for choosing PorterService AS. Below are the general terms that apply to all bookings:

Service Overview

• Pickup and drop‑off at approved locations within 06:00-21:00 / 6AM–9 PM. 
• All luggage must be clearly labeled and ready at the designated time. 

Payment

• Invoices are issued monthly with a 14‑day payment term. 

Changes & Cancellations

• Free cancellation up to 48 hours for groups and 24 hours for individual travelers before scheduled transport.
• No refund is provided for cancellations made later than 48 hours.
• Booking changes are accepted until 17:00 / 5 PM the day before travel.
• Capacity cannot be guaranteed for late changes.

Liability & Insurance

• Baggage must be properly packed and suitable for transport. 
• Customers must hold valid travel insurance for loss, damage, or delays.

Delays & Operational Conditions

• Delays caused by traffic, weather, inaccurate customer information, or other external factors are not eligible for compensation. 

Data Protection

• We process only the personal data necessary to perform the transport service. All data is handled in accordance with GDPR and is deleted or anonymized after the service is completed.

We strive to deliver seamless and secure baggage transport that helps travellers enjoy their trip with greater comfort and peace of mind

You can also contact us via email at porter@porterservice.no or by phone +47 222 22 249.

Published: 25.09.2023, Edited: 09.01.2026